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Exchange policies

You have a period of 30 days for making any exchange at our EPK stores.

All items purchased at any EPK store may be exchanged at our store branches, unless for purchases made at a Free Trade Zone and/or Free Port (Sambil Margarita, C.C. Costa Azul and Sambil Paraguaná), which may only be exchanged at those cities for a different size or other product from the same collection.

The items to be exchanged must have the original tag and be in perfect conditions. Items cannot be exchanged if these are not in proper selling conditions.

We do not accept exchange of items from previous collections for any item of a new collection (items displayed at the store at the time of such exchange) and, in this case, you must visit our OUTLET stores.

If the customer wants to make an exchange during a Discount period, the exchange will be made at the price paid for such item on the date of sale.

We do not accept exchanges or returns of Swimsuits (baby boys, baby girls, boys and girls)

We do not accept exchanges or returns of Underwear (baby boys, baby girls, boys and girls)

Any exchange must be for another size or other product from the collection displayed at the store; we do not accept money returns.